Services

A complete compliance function, delivered as you need it.

Every service is available per-task or under a monthly retainer.

01

Complaint & Regulatory Response

We respond to carrier, DOI, CMS, and marketplace complaints with organized evidence packets and defensible written explanations, delivered on deadline. Every response is built to be accepted — not appealed.

Typical tasks include
  • Carrier complaint response with supporting documentation
  • State Department of Insurance inquiry responses
  • CMS and marketplace complaint packets
  • Corrective action plan drafting and submission
02

Enrollment Workflow Review

We review enrollment workflows to identify gaps in consent, call scripting, lead generation, plan presentation, and documentation — before those gaps become complaints.

Typical tasks include
  • End-to-end enrollment audit and gap analysis
  • Consent language and recording review
  • Lead-generation and marketing compliance review
  • Plan-presentation and SOA workflow review
03

Compliant Sales & Enrollment Process Design

We build compliant sales and enrollment processes that reduce complaint exposure before problems start — designed around how your agents actually sell.

Typical tasks include
  • Standard operating procedures for enrollment
  • Call scripts and disclosure templates
  • Documentation and file-retention standards
  • Agent-facing checklists and quick references
04

Audit Readiness & Urgent Documentation

We prepare agencies for carrier audits and respond to urgent documentation requests with organized, complete submissions — assembled quickly, without gaps.

Typical tasks include
  • Pre-audit readiness assessment
  • Documentation retrieval and packaging
  • Response to urgent carrier document requests
  • Post-audit remediation support
05

Sales Team Compliance Training

Practical training on compliance expectations and the risk areas that generate the most complaints — written for producers, not lawyers.

Typical tasks include
  • New-hire compliance onboarding
  • Annual refresher training
  • Targeted training after complaint trends
  • Role-specific training for producers and admin
06

Ongoing Risk Monitoring

For retainer clients, we monitor agency risk on an ongoing basis — including questionable enrollment patterns, licensing issues, and documentation gaps — and surface them before a carrier does.

Typical tasks include
  • Enrollment pattern review
  • Licensing and appointment tracking
  • Documentation completeness checks
  • Monthly risk summary to leadership
Engagement

Flexible engagement that fits your agency: per-task support or a monthly retainer scaled to your book of business.

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